Q: How long will it take for my items to arrive?
We print and fulfill all our products on demand once you place an order. To estimate how long it will be before your item is delivered, combine the time it takes to create the item with the time it takes to deliver it. It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.
Here are the shipping times for each shipping method we offer:
- Overnight: next day delivery in the US
- Express: 1-3 business days in the US, Canada, and internationally
- Standard: 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally
Q: WHAT IS THE ORDER PROCESS?
During the order process, at the time the payment has been completed you will receive an email with the order number letting you know we’ve received your order and it’s on its way through the fulfillment journey. At the time of shipment when our team prints the shipping label you will receive an email with the tracking information. This email will confirm your order is on its way out our doors to arrive at yours
Q: DO YOU SHIP ORDERS OUTSIDE OF THE UNITED STATES?
Yes, we can ship anywhere on Earth. Some countries are difficult to ensure a successful delivery. If you have a question please just reach out to us and let us know. Our crack support staff will help you out! Please contact us at email@example.com for help.
*Note on International Orders*
Teeshirt Love is not responsible for extra Duties and Fees that the country you live in may require. Any extra fees associated with the order are the responsibility of the customer. We do not set the shipping rates ourselves, these are set up by our US Postal Service and do not reflect what other countries Postal Services charge. Check your customs requirements before ordering.
Q: MY LOVED ONE IS DEPLOYED OVERSEAS AND HAS AN APO/FPO/DPO ADDRESS, HOW DO I ORDER?
The only difference between APO/FPO/DPO orders and any other order is that these customers MUST USE USPS for shipping. For security reasons it is extremely difficult to ship anything to APOs etc. from any other shipping source. We apologize if this is an inconvenience.
Q: I JUST COMPLETED MY ORDER, BUT THERE’S THIS OTHER AWESOME THING I JUST FOUND THAT I WANT TOO!
After orders are placed they immediately go into our streamlined production/fulfillment system. Due to the nature of our fulfillment system we cannot add or combine existing orders.
Q: YOU SHIPPED ME THE WRONG THING! MY THING WAS BROKE WHEN I RECEIVED IT! WHAT DO I DO?
Sorry about that. If we ship the wrong size or product, the carrier manhandled your stoneware mug package and it broke, or you received an order that wasn’t yours, then please email our friendly Customer Service staff at firstname.lastname@example.org and we’ll make it right! Our Customer Service Team will send you a prepaid label to return it and we’ll dispatch a new order your way!
Q: HOW DO I RETURN/EXCHANGE ITEMS?
Unworn, unwashed standard (not customized) clothing can be returned for exchange or full refund (NOT INCLUDING SHIPPING) within 45 days of receiving the product. Customized products can be exchanged or a partial refund issued. Please email email@example.com with the issue and what you would like done and wait for a RMA and instructions. Mail products fulfilled from the U.S. to:
Teeshirt Love 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Products fulfilled in Europe are returned to:
Teeshirt Love Lidostas parks, Marupes novads, Latvia LV-2167.
Please include a note with the product detailing the issue and what you want done as well.
Q: I DESIGN SHIRTS, SELL STUFF, MARKET STUFF, LICENSE STUFF, JUGGLE CHAINSAWS, ETC., CAN I WORK WITH YOU?
Yes – we are always looking for talented people with fresh ideas. Please send an e-mail inquiry to firstname.lastname@example.org
Q: I AM A RETAILER AND I AM INTERESTED IN SELLING YOUR PRODUCTS. HOW DO I GET THEM?
Please send all inquiries to email@example.com. We will get back to you quickly with the next steps.
Q: WHAT IS INCLUDED?
When you order a custom shirt or other item from teeshirtlove.com, one price covers the cost of the underlying product (shirt, hat, etc.), processing, full color printing using direct to garment printing processes, as well as our guarantee that you will receive what you ordered, without defect (please see our full refund policy for further details)